OpenText™ Knowledge Discovery (IDOL) provides a data analytics platform for enterprises who need to extract maximum value from all their text, audio, video, and image data, from any repository in any file format. Providing data extraction, data enrichment, precise search and knowledge discovery, Knowledge Discovery helps organizations discover valuable information they did not know they had, whilst also identifying compliance risk associated with document contents such as personally identifiable information (PII) using entity grammars. 

With an unparalleled history in artificial intelligence and machine learning, Knowledge Discovery provides a unique set of optimized models to fit any application, accelerating time to value. Connecting and gathering information from diverse locations with over 160 connector types, including Public and Private Cloud and On-Premise, Salesforce, Microsoft® 365, Google Workspace and OpenText Content Solutions and can access and retrieve information and knowledge from over 2000 file types.  

May 2025: What’s new in OpenText Knowledge Discovery CE 25.2

This OpenText Knowledge Discovery (IDOL) CE 25.2 release includes various functional and performance improvements, new connectors, file format support, and many other additions. 

New connectors

• Improved OpenText Information Archive connector – An updated bidirectional connector for the Information Archive repository allows it to archive data as well as search and understand previously archived data.

• New Guidewire connector – A searching connector enables the ingestion of contract and policy content into the OpenText Knowledge Discovery index.

Named Entity Recognition - Landmarks exposed to pre-process

• Defined improvements in Named Entity Recognition – Added elements for Turkish Address, more city names in NZ Addressand the NZ Social Welfare number. 

• Defined improvements in PCI - Added extra delimiters for card details, in names and medical details, as well as expanded landmarks for Telephone context matching. 

• PII Japanese names accuracy improved - Increased accuracy of Named Entity Recognition detecting Japanese names, and improved ability to correctly identify Japanese names within a document.  

Opentext File Content Extraction updates and other improvements

• File formats - New Design Web Format (DWF) filter support, metadata now available from password-protected iWork files and additional formats detected. 

• Performance improvements – A reduction in the iWork reader disk footprint as well as a reduction of the footprint of the common third-party libraries. 

• Easier access to HTML Export from Filter – Improved ability to select XMP metadata elements and subfile extraction arguments added to C++ API 

• OEM platform – OEM Easier fault diagnosis with library-wide logging, improved security of inter-process mechanisms and better HTML Export fidelity for DWG Docs.  

January 2025: What’s new in OpenText Knowledge Discovery CE 25.1  

Organizations are looking to access all their Enterprise Data; but in a world where 90% of existing corporate knowledge is in Unstructured formats, over 50% of organizations are not tapping into this aspect of their knowledge with any form of discovery. Customers can use OpenText Knowledge Discovery with new interfaces, including using Natural language questioning to reach their information securely across all users. 

This OpenText Knowledge Discovery (IDOL) CE 25.1 release includes various functional and performance improvements, new connectors, file format support, and many other additions. 

New APIs added 

PII named entity resolution REST API – created a published REST API to access OpenTex Named Entity Recognition for PII functionality. Simplifies the adoption of Knowledge Discovery Al technology by internal and external OEMs 

Rich-Media analysis REST API – created a published REST API to access all Rich Media analytics functionality. Simplifies the adoption of Knowledge Discovery Al technology by internal and external OEMs 

Ingest and connectors 

New OpenText DAM connector

• A highly functional connector to the OpenText DAM product. This allows OpenText Knowledge Discovery to ingest and enrich content from the DAM repository and keep the data synchronized between the two systems to provide DAM content filtering using the Search Abstractor API 

Improved security in OpenText Content Management (Extended ECM) Connector  

• Increased alignment of document security policies between OpenText Content Management and OpenText Knowledge Discovery

• OpenText Content Management has numerous document security models above and beyond document folder based, where possible these have now been mapped to OpenText Knowledge Discovery's understanding of access rights

OpenText Named Entity Recognition - Landmarks exposed to pre-process 

Defined grammar landmarks are now visible at the pre-process stage of OpenText Named Entity Recognition

• Pre-processing can significantly help in reducing latency and workload, landmarks can be used to help make selection decisions at this early stage. DLP OEM vendors will benefit from this.  

PII Thailand names accuracy improved

• Increased accuracy of OpenText Named Entity Recognition detecting Thai names - the new grammar has an improved ability to correctly identify Thai names within a document  

Deployment and other improvements 

Automatic scaling OpenText Knowledge Discovery platform for Kubernetes

• Published Helm charts to deploy OpenText Knowledge Discovery with the ability to automatically scale resource - deployment size flexibility along with simplified expansion as and when required 

Vault integration with OpenText Knowledge Discovery components

• OpenText Knowledge Discovery microservices can securely store passwords and keys in the Vault repository (or equivalent)  
• Customers will benefit from cloud deployment best practice of secure central storage of passwords and keys etc. 

December 2024: What’s new in OpenText Knowledge Discovery CE 24.4 

Organizations are looking to access all their enterprise data; but in a world where 90% of existing corporate knowledge is in unstructured formats, over 50% of organizations are not tapping into this aspect of their knowledge with any form of discovery. Customers can use Knowledge Discovery with new interfaces, including using natural language questioning to reach their information securely across all users. 

This OpenText Knowledge Discovery (IDOL) 24.4 release includes various functional and performance improvements, new connectors, file format support, and many other additions. 

New API added 

Search Abstractor Rest API – created to support conversational question and answering with better context for AI generated responses. Conversation server, working with FAQ answers through Answer bank, Fact bank and now LLM’s remembers the context of questions within the conversations service in Knowledge Discovery. Adding to the great governance provided by curated answers. 

Filtering support in the Search Abstractor adds parametric fields for pre-filtering of documents. The search results can provide microscopic view of either single or multiple documents through criteria for fine grain filtering. The searching can now utilise prior knowledge to allow focus on RAG document retrieval, by using parametric fields to build a subset of entities for RAG. 

Working across text documents and images simultaneously in the search abstractor. Searching can now take criteria of both text and images as search criteria, and the results will also include similar images making Multi Modal search available. 

Ingest & connectors 

• Salesforce – Updating the connector to stay up to date with the changes in Salesforce. 

• Additional Pre filtering for focused selection added to OpenText Core Content Management & OpenText Content Management.

• IBM FileNet P8 Each document in FileNet can have multiple binary files which we now interrogate. 

Text analytics 

• Analytics: LLM based image matching - Image based transformers can be used to generate vectors for the Knowledge Discovery (IDOL) Index. Customers can now search for similar images based on not just the textual description but also the actual image content.   

Media Server 

• The Media Server as a NiFi Processor is now available with full functionality. This allow NiFi workflows and the ability to scale and manage the Media Server app though Nifi clustering. 

• Demo application with abilities to process and analyze images and other functionalities is now available in the Media Server for ease of use. 

File content extraction

• Filtering of Source Code comments 

• Support added for Metadata output for .mht files & QuickTime (.mov) files. 

• Extended format detection, with support for 93 additional file formats. 

• In HTML Export the pdf2sr reader to extract images from pages in a PDF file, you can now configure the size of the images to produce. 

Deployment & other improvements 

• HELM charts for Kubernetes provide a comprehensive set of options to assist complex deployments. With the 24.4 release we bring further enhancements to our HELM charts. 

• Named Entity Recognition SDK: You can load multiple grammars and then dynamically turn off what it is not needed for a particular document, allowing the flexibility of swapping grammars with less degradation of performance in comparison to the loading unloading cycle of grammars. The new thing is a reducing of the overall impact of this process.  

July 2024: What’s new in OpenText Knowledge Discovery (IDOL) CE 24.3

OpenText Knowledge Discovery CE 24.3 is a significant release for the third quarter of CY24. There is an increasing need for companies to reach a greater variety of data, which adds to the complexity of their search types. We allow all customers to achieve a suitable response in their enterprise-wide search across all levels of an organization.

Now part of Content Services, the combination of best of breed products will help organizations who are looking to access all their corporate knowledge through enterprise search. Bringing additional abilities to derive deeper insights, reach actionable conclusions quicker, and gaining a new level of investigative analytics, across content, teams, and projects. Document level security is also enhanced, with extra features to report and export securely and track data delivery end to end.

The Knowledge Discovery CE 24.3 release includes various functional and performance improvements, new connectors, file format support, and many other additions.

The main improvements in version CE 24.3 are listed below:

Ingest 

• Microsoft Teams, Zoom, Cisco Webex and Google Chat connectors – New connectors allow customers to collect collaborative video meetings for retrospective analysis and/or content retrieval as part of aviator search.

Text Analytics 

• Search abstractor – Customers will have better context provided by the RAG to pass on to the GenAI, therefore experiencing a higher likelihood of a correct answer being produced.

• Specific document retrieval – Customer can ask the system to find and return a specific document that matches their unique specification.

Rich Media Analytics 

• OCR improvement – Improved OCR for better support of scrolling text. Customers will experience a higher accuracy of extracted text from video imagery. 

• Speaker ID improvement – Customers will experience a higher accuracy of Speaker ID from video or audio files. 

KeyView 

• Added Audio and Video to the Export SDK.

• Added 30 new formats to File detection. 

• Metadata API Improved to limit duplicated data.

• New .NET API.

• Added support for Python 3.12.

Solutions 

• Knowledge Discovery Discover – Discover provides investigative analytics and advanced UI for searching and analyzing relations between objects, with project and team collaboration along with full oversight on the analytics process.

• Knowledge Discovery for Microsoft Exchange – Knowledge Discovery can be added as a BOT in MS Exchange allowing customers to directly access the functionality via simple natural language prompts emailed to a BOT email address in MS Exchange. 

Deployment & Licensing changes 

All components are now published to the Public Docker Hub repository to allow easier installation, maintenance and upgrades.

• Eduction Python EDK – Customers who prefer to program using the popular Python language can now use it to control our Eduction engine, simplifying their integration experience. 

• Eduction for Windows ARM – OEM users of Eduction EDK can now deploy on Windows ARM systems. 

• Additional license feature
  • From CE 23.2, we are introducing an additional license feature – a “version.key” 
  • The file is available in the SLD portal for customers with an active support contract and is required for all Knowledge Discovery installations running CE 23.2.
  • New key will be issued with every future Knowledge Discovery release. 

April 2024: What’s new in OpenText Knowledge Discovery (IDOL) CE 24.2

Organizations are looking for conversational access to enterprise data; in a world where 90% of existing corporate knowledge is in unstructured data, over 50% of organizations are not tapping into this aspect of their knowledge with any form of discovery. Customers can use the new interfaces with Q&A using natural language questioning to deliver their information with data securely to all users.

This OpenText IDOL 24.2 release includes various functional and performance improvements, new connectors, file format support, and many other additions.

New solution added: Teams client

• Customers can access functionality using simple natural language prompts directly via the Teams interface.

Ingest & connectors

• Drupal Connector – Updated to support the latest API changes and allow data extraction from old and new Drupal versions.  

• Google Workspace Connectors – Content extraction is now accessible from the major Google Workspace apps including Mail, Calendar and Chat using dedicated connectors.

• Web Connector 2FA – Updated to allow 2Factor Authentication. 

• Additional new connectors – Stack Exchange; Moodle and OpenText eDocs.

• IDOL Media Server – Can now run within NiFi, allowing processing of media streams & sources.

Text analytics

• Analytics: Search abstraction – IDOL can now automatically decide which index type to use to achieve the best response. The functionality abstracts the complexity of search types, democratizing Enterprise search, and allowing all users to achieve a suitable response, across all levels of an organization. 

• Multi-document summarization – Generative summary compiled from answers sourced from multi documents. The functionality provides richer answer to any question asked as it can be the combination of multiple parts sourced from different documents. 

• Dynamic clustering of vector results to identify grouping – Customers can use the grouping of results to select a variation in documents returned rather than returning very similar documents with no added information. 

• Analytics: LLM based image matching – Image based transformers can be used to generate vectors for the IDOL Index. Customers can now search for similar images based on not just the textual description but also the actual image content.   

Media Server

• The Media Server as a NiFi processor is now available with full functionality. This allow for NiFi workflows and the ability to scale and manage the Media Server app though Kubernetes. 

• Demo application with abilities to process and analyze images and other functionalities is now available in the Media Server for ease of use. 

KeyView

• Tabular data detection for One Note & pipe separated text.  

• OCR is now available on MacOS through the KeyView SDKs.

• Header & Footer are now configurable through Python APIs.

• Significant Performance improvements through Shared Memory Streaming.

• Additional Formats, Security & Compatibility improvements.

Deployment & other improvements

• HELM charts for Kubernetes provide a comprehensive set of options to assist complex deployments. CE 24.2 brings further enhancements to our HELM charts. 

• Eduction SDK Post-processing access to match context.

The post What’s new in OpenText Knowledge Discovery appeared first on OpenText Blogs.

Transform safety, operations, and business execution with information reimagined as cloud, cybersecurity and AI converge

The world is in a race for energy and essential commodities such as water, minerals, metals, and chemicals that power economies and sustain life. As global demand intensifies and operational complexity increases, the energy and resources sector faces a defining moment to innovate. This asset-intensive sector—spanning utilities, oil & gas, chemicals, metals and mining, and engineering, procurement, and construction (EPCs)—must evolve rapidly to ensure safe, reliable, and resilient operations.

At OpenText, we believe that with the convergence of cloud, security, and AI, anything that moves can now be autonomous—including the flow of information securely across and beyond organizational boundaries. Our new Energy & Resources industry solutions hub is designed to help organizations in this sector explore and reimagine how information management technologies and best practices can transform operations and the enterprise and ensure the safe delivery of critical commodities to the world.

We’re inspired at OpenText—and I’m personally inspired, having been an operational user of information within this industry—to reimagine what information can do to elevate human potential across every department that directly or indirectly supports any point along the asset lifecycle.

Information Management Innovations

In the energy and resources sector, information is more than just data—it’s a critical asset that drives safety, efficiency, and execution. The Innovations section of our Energy and Resources Solutions Hub explores how organizations can reimagine information across complex, asset-intensive industries such as utilities, oil & gas, chemicals, mining, and EPCs.

Information includes any important data, at any stage, processed by humans or machines. To reimagine is to think about something in a completely different way—whether it’s business goals, processes, or how information flows across a department, an entire organization, and beyond, between you, your customers, and your partners.

This Innovations section highlights how the OpenText portfolio of solutions supports the future knowledge worker—empowering them to work smarter, safer, and more efficiently. 

Discover energy and resources market solutions

This section highlights how OpenText delivers solutions across key industries within the energy and resources sector—including utilities, oil & gas, chemicals, metals and mining, and EPCs. While these industries share common characteristics—such as being asset-intensive, facing safety hazards, navigating regulatory compliance, and managing operational risk—each also encounters unique information challenges. OpenText provides information management solutions to address the specific needs of companies in these industries, which is one reason why we serve hundreds of organizations across each of these industries in their information management journey.

Use Cases and more Industry Solutions

There are hundreds of information management use cases that elevate human potential across the energy and resources sector. From streamlining asset maintenance to automating compliance reporting, the possibilities are vast—and constantly evolving. While it’s not possible to list them all, the six featured use cases on our Energy & Resources hub represent the ‘art of the possible’ and innovative ways organizations are transforming their businesses today.

Information can be reimagined across any department—engineering, operations, compliance, IT, and beyond. Our “Explore More Solutions” section invites you to dive deeper into the topics and roles that matter most to your organization. Simply click on the department or area of interest to discover additional use cases, solution insights, and executive briefs.  

Learn more about OpenText industry solutions for energy and resources.

The post Industry Solutions to Elevate Human Potential Across Energy and Resources appeared first on OpenText Blogs.

Supply chains report that 3% to 20% is lost to chargebacks each year (Source: Gartner Top 5 Practices to Reduce Retailer Chargebacks and Lower Costs). And in today’s fast-paced, data-driven supply chains, chargebacks are a costly and often avoidable problem.  

These penalties, typically issued when a trading partner fails to meet specific requirements, can erode profit margins, damage relationships, and disrupt operations.  

Fortunately, digital supply chain collaboration offers ways to reduce and even prevent retailer chargebacks. By improving visibility, communication, and data accuracy, businesses can align more closely and avoid the pitfalls that lead to chargebacks. 

What is supply chain chargeback management?  

A supply chain chargeback is a financial penalty that a retailer or distributor imposes on a supplier for failing to meet agreed-upon requirements, such as late shipments, incorrect labeling, or incomplete orders. Supply chain chargeback management aims to reduce these penalties by identifying root causes, improving compliance, and streamlining operations across the supply chain. 

5 tactics to prevent supply chain chargebacks  

Supply chain management software streamlines fulfillment by improving order accuracy, automating workflows, and providing real-time visibility, helping businesses avoid chargebacks due to delays or errors. 

Here are five tangible ways to tackle chargebacks using digital tools and smarter collaboration: 

1. Identify and group chargeback root causes 

The first step in solving any problem is understanding it. Supply chain chargebacks often stem from recurring issues like late shipments, incorrect labeling, or mismatched purchase orders. However, without a clear view of the data, these issues can seem random or isolated. 

What to do: 

• Use digital dashboards to track chargeback trends over time. 

• Group chargebacks by root cause categories—such as shipping errors, documentation issues, or compliance failures. 

• Visualize this data to spot patterns and prioritize the most frequent or costly issues.  

By categorizing chargebacks, you can move from reactive firefighting to proactive problem-solving. 

2. Assign owner for compliance improvements 

Once you know what’s going wrong, the next step is to make sure someone is responsible for fixing it. Too often, chargeback management falls through the cracks because no one owns the process. 

What to do: 

• Assign clear ownership of chargeback categories to specific teams or individuals—such as logistics, warehouse operations, or customer service. 

• Set KPIs and accountability metrics for reducing chargebacks in each area. 

• Use workflow tools to track progress and ensure follow-through. 

When everyone knows their role in compliance, it becomes easier to make consistent improvements. 

3. Boost collaboration with suppliers, retailers 

Chargebacks are often a symptom of poor communication between trading partners. Misaligned expectations, unclear requirements, or last-minute changes can all lead to costly mistakes. 

What to do: 

• Use cloud-based platforms to share real-time data with suppliers and retailers. 

• Set up automated alerts for order changes, shipment delays, or compliance risks. 

• Hold regular collaboration meetings to review performance and align with expectations. 

Digital collaboration tools help ensure that everyone is working from the same playbook—reducing misunderstandings and improving execution. 

4. Use data tools to improve performance 

Modern supply chains generate massive amounts of data. The key is turning that data into actionable insights that help prevent supply chain chargebacks before they happen. 

What to do: 

• Implement predictive analytics to flag potential issues—like shipments at risk of delay or orders with missing documentation. 

• Use machine learning models to identify which suppliers or SKUs are most likely to trigger chargebacks. 

• Integrate data from multiple systems (ERP, WMS, TMS) to get a 360-degree view of supply chain performance. 

With the right tools, you can shift from reacting to chargebacks to preventing them altogether. 

5. Strengthen quality checks and dispute handling 

Even with the best systems in place, mistakes can still happen. That’s why it’s important to have strong quality control and a clear process for disputing chargebacks when they’re issued in error. 

What to do: 

• Introduce automated quality checks at key points in the supply chain—such as before shipping or receiving. 

• Use digital documentation (photos, timestamps, scan logs) to verify compliance and support dispute claims. 

• Create a centralized chargeback portal where teams can track, investigate, and respond to chargebacks efficiently. 

A strong dispute process not only helps recover lost revenue but also builds trust with trading partners. 

Prevent chargebacks: Collaboration is the cure for chargebacks 

Supply chain chargebacks are often a symptom of deeper issues, such as miscommunication, poor data quality, or lack of visibility within a supply chain. OpenText Business Network Cloud helps businesses reduce chargebacks by providing end-to-end visibility and automation across trading partner interactions. Our Trading Grid and Command Center solutions enable businesses to identify and group chargeback root causes through advanced analytics and real-time monitoring of transaction data.  

It supports assigning ownership for compliance improvements, such as e-invoicing, by integrating workflows and role-based dashboards that track and trace accountability throughout your entire supply chain.  

OpenText enhances collaboration with suppliers and retailers via a centralized, cloud-based environment that facilitates seamless data exchange and communication. No matter your industry or geographic location, the path to fewer chargebacks and better performance starts with a smarter, more collaborative connected community. 

The post How to prevent retailer chargebacks in your supply chain: 5 proven tactics  appeared first on OpenText Blogs.

Every June 27th, we celebrate Micro, Small, and Medium Enterprises (MSMEs). These businesses are the backbone of our economy, driving innovation, creating jobs, and fostering vibrant communities. This year, MSME Day 2025 carries a powerful theme: 
“Enhancing the Role of MSMEs as Drivers of Sustainable Growth and Innovation.” 

 At OpenText, we recognize the unique challenges faced by MSMEs. Often, MSMEs lack the resources of larger corporations, yet they need enterprise level integration to compete in the global marketplace. That’s why we are proud to support MSMEs with easy EDI integration solutions that help them grow, compete, and innovate while building long-term sustainability.  

What is MSME Day? 

Recognized by the United Nations since 2017, MSME Day raises awareness about the critical role MSMEs play in building strong, inclusive, and sustainable economies. These businesses: 

• Represent 90 percent of all companies worldwide 

• Provide over 70 percent of global employment 

• Contribute approximately 50 percent of global GDP 

This year’s theme highlights the importance of MSMEs in leading innovation and driving responsible growth. 

OpenText is aligned with this mission by offering integration and automation solutions that help MSMEs operate more efficiently, reduce waste, and adapt to changing global standards for sustainable business. 

Why supporting MSMEs matters more than ever  

MSMEs often face significant hurdles, including: 

• Limited access to financing and technology 

• Disruption from global economic shifts or supply chain issues 

• Difficulty scaling digital operations 

Yet these businesses are uniquely positioned to lead innovation at the local level and shape resilient, sustainable economies. 

OpenText bridges the gap by delivering digital infrastructure that enables MSMEs to overcome resource limitations. Our EDI solutions are designed to simplify supply chain integration and support long-term business continuity regardless of size or budget. 

How OpenText supports MSMEs with flexible, scalable digital solutions  

With decades of experience in EDI integration, OpenText offers solutions that go far beyond basic document exchange. Our technology is built for the evolving needs of MSMEs, supporting a wide range of communication protocols, data standards, and deployment models. We help businesses stay compliant with global mandates, adapt quickly to changing partner requirements, and harness the power of AI and analytics to unlock new opportunities. 

Key benefits of OpenText EDI for MSMEs: 

• Quick and scalable deployment 
  Get started quickly with expert onboarding and personalized support. 

• Custom supply chain integration 
  Integrate with internal ERP systems and external trading partners for operational efficiency. 

• Real-time transaction visibility 
  Gain full oversight of your data to make more informed, timely decisions. 

• Flexible support models 
  Choose between self-service tools or managed services based on your business needs and budget. 

• Growth-ready technology 
  Scale confidently with a solution built to support long-term sustainability and innovation. 

By reducing manual effort and enabling smarter, data-driven logistics, OpenText solutions also help MSMEs lower their environmental footprint, further supporting the theme of sustainable growth. 

Join the celebration and embrace growth  

MSME Day is a time to celebrate the incredible achievements of small businesses. But it’s also a call to action. Learn more about OpenText and discover how to overcome EDI integration hurdles to unlock new levels of efficiency and growth.  

Happy MSME Day!  

The post MSME Day 2025 – Celebrating the engine of our economy  appeared first on OpenText Blogs.

As summer arrives in the Northern Hemisphere, there's a familiar shift in pace—schools slow down, out-of-offices go up, and calendars open just enough to take a breath. For many, this season invites a moment to reset, reflect, and prepare for what’s next. And at OpenText Business Network, that’s exactly what our latest releases do for your digital supply chain: they deliver fresh innovations to reduce complexity, respond to evolving customer needs, and help businesses thrive in a world that's always on.

OpenText™ Business Network is a leading cloud platform for B2B integration and supply chain collaboration, enabling organizations to connect systems, partners, and data across complex ecosystems. With AI-driven insights, built-in compliance, and a highly secure infrastructure, the platform helps global businesses digitize operations, boost agility, and scale with confidence.

Since our last update in December, we’ve delivered two major releases—25.1 in January and 25.2 in April—packed with enhancements that simplify operations, strengthen resilience, and accelerate decision-making. Here’s what’s new:

Smarter Insights with Command Center and Trading Grid with Aviator

AI continues to take center stage in Business Network, making it easier for users to analyze integration health and act faster:

• Error message analysis: When B2B transaction errors occur, identifying the root cause can be time-consuming. This feature uses AI to surface patterns, diagnose recurring issues, and suggest resolutions in real time—reducing delays and improving recoverability.

Trading Grid Insights Error Analysis 

• Ask Aviator for Command Center—Integration Monitor: Business users can now get instant answers about document flows, partner activity, and platform performance—without needing technical expertise. This helps teams monitor operations proactively and resolve issues before they impact customers.

Ask Aviator in Integration Monitor 

• Payload Analysis: Business users no longer need to interpret raw EDI data on their own. With Aviator, anyone can simply ask a question in natural language—like “What is this invoice for?”—and instantly receive a plain-English explanation. It’s a game changer for making complex supply chain data understandable and usable across teams.

Trading Grid with Aviator Payload Viewer 

• Transaction Finder: Give your team the power to explore transaction data their way. Using intuitive, conversational search, users can uncover specific insights—such as delayed shipments or missing acknowledgments—without digging through multiple screens. It’s flexible, fast, and built for real-time answers.

Trading Grid with Aviator Transaction Finder 

• Enhanced Historical Analytics: REST APIs and deeper insights into partner and document metrics make it easier to track long-term integration trends and power custom reporting.

Elevating Trading Grid Insights

Formerly known as Trading Grid Lens, Trading Grid Insights is now tightly integrated with Aviator for real-time, AI-driven queries:

• Service Traffic Prioritization: New visibility tools allow IT to manage low- vs. high-priority traffic during peaks, ensuring consistent uptime and service levels.
• Partial Processing Status: Improved tracking for partially processed documents helps teams stay on top of exception handling and reduces bottlenecks.

Global Compliance at Your Fingertips

Keeping up with eInvoicing mandates worldwide is no easy task—but we’ve made it easier with expanded compliance capabilities:

• 25.1 introduced support for the latest Franco-German Factur-X and ZUGFeRD standards, including German X-Rechnung validation.
• 25.2 added support for Romania (via in-house development), Singapore, and E-Reporting on our TG E-Invoicing Navigator platform.

Integration Enhancements: Secure, Scalable, and Self-Service

• Advanced SFTP & Containerization: Enhanced security and streamlined deployment are delivered through advanced SFTP support and containerized services for Messaging and Data Integrator.
• ERP Adapter Expansion: New integrations include SAP S/4HANA P2P, Oracle Fusion SCM, MS Dynamics 365 (Finance & Operations, Business Central), and NetSuite—simplifying ERP-to-B2B integration across more environments.
• Self-Service Capabilities: From onboarding partners to deleting records and setting up translation maps, our TG Quick Connect workflows reduce onboarding time and empower business users to act independently.

Enhancing Supplier Collaboration

• Purchase Order Negotiation: Businesses can now collaborate on POs with trading partners before syncing into back-end systems, improving accuracy and reducing order rework.
• Package Codes and PO Notes: Shipment and order data are now more precise with added support for dimensional package data and embedded notes.

Expanding Platform Access and Security

• SCIM and SSO Enhancements: Streamlined provisioning of users and partners across systems improves identity governance and speeds up community onboarding.
• Vault & Key Management: Credential management now aligns with enterprise security standards, reducing risk and meeting compliance mandates.

Performance and Productivity Boosts

• Faster Processing: Onboarding and deduction tasks are now processed more efficiently, with split batch processing minimizing delays.
• Improved Portal Search and Custom URLs: Enhancements to Core Collaboration Access include more comprehensive search and support for customer-branded URLs in shared communities.

A Season of Growth with OpenText Business Network

Just like summer offers time to pause and plan, OpenText Business Network’s latest innovations help you step back, realign, and move forward with purpose. Whether it's gaining real-time insights, streamlining compliance, or giving your teams more control, our 25.1 and 25.2 releases are designed to help you build smarter, more connected supply chain ecosystems.

We’re excited about what’s ahead—and we’ll be back later this year with even more updates to keep you moving forward.

The post What’s New in OpenText Business Network Cloud appeared first on OpenText Blogs.

If you're like some companies, your legal team may be using outdated, mish-mashed software or a myriad of point solutions to manage your eDiscovery processes. While this antiquated approach may work for some companies or use cases, many enterprise legal teams and their law firms, with a guiding hand of its IT leaders, are identifying and evaluating newer legal technology that better aligns with maturity and needs and satisfies ROI objectives—especially as AI and GenAI capabilities for eDiscovery explode onto the scene to help tackle rising volume and complexity of data in modern investigation and litigation matters. 

eDiscovery software comes with an extensive range of features, and many have strengths in one area (such as processing) and have some challenges in others (such as analysis or review). Hence, it's essential to identify your legal team's needs and priorities, along with their IT deployment preferences, and conduct thorough research. 

Analyst firm GigaOm's Radar for E-Discovery is a great starting point if you're actively seeking new eDiscovery solutions or simply want to know what's available on the market.

GigaOm provides evaluation criteria and guidance

The GigaOm Radar for E-Discovery highlights key e-discovery vendors. It identifies vendors and products that excel at helping organizations assess competing solutions in the context of well-defined features and criteria. 

The report describes key features and metrics used to evaluate vendors, provides an overview of the category and its underlying technology, identifies leading e-discovery solutions, and helps decision-makers evaluate these platforms to make a more informed investment decision. 

The report evaluates 19 different eDiscovery software vendors, including OpenText™, Everlaw, CloudNine, Veritas, DISCO, Nuix, Relativity, Reveal, and Consilio, on factors including vendor positioning (small-to-medium business (SMB), large enterprise, and/or law firms), deployment mode (cloud only, on-premises or hybrid), key features (e.g., multiple-device data collection, analysis & review, data redaction, real-time tracking of eDiscovery process, tagging & organizing documents, enterprise search, social media support, video & audio support) and evaluation metrics (speed, cost, scalability, security, and ease of use).

The GigaOm Radar

The GigaOm Radar plots vendor solutions across a series of concentric rings, with those positioned closer to the center being judged to have higher overall value based on an evaluation of the factors. The chart characterizes each vendor on two axes—balancing Maturity versus Innovation and Feature Play versus Platform Play—while providing an arrow that projects each solution's evolution over the coming 12 to 18 months. 

Here is the GigaOm Radar: 

OpenText named a leader

The industry report recognizes OpenText as an "Outperformer due to its high rate of delivery last year, high release cadence, and a strong roadmap for the coming year," outperforming all other vendors on a key feature comparison. OpenText received the highest possible scores for key features, including multiple-device data collection, analysis, and review; data redaction; real-time tracking of the eDiscovery process; tagging and organizing documents; enterprise search; and video and audio support, as well as business criteria—speed, cost, and scalability. The report also noted that "OpenText is one of the most flexible vendors in terms of deployment options—options include on-premises, private cloud, public cloud (SaaS), and hybrid."

If you're interested in learning more about eDiscovery solutions available on the market and a better understanding of their capabilities, relative strengths, and challenges, the GigaOm Radar report provides valuable information. You can obtain a copy of the report here. 

Learn more about OpenText eDiscovery solutions here.

The post How to generate a custom shortlist of eDiscovery vendors appeared first on OpenText Blogs.

The Food Safety Modernization Act (FSMA) represents a significant shift in how food safety is managed in the United States. One of its key sections, FSMA Section 204, focuses on enhancing food traceability to address foodborne illness outbreaks more effectively. The compliance rules defined in FSMA 204—which were initially set to enter into force in January 2026—will apply from July 2028, placing new requirements on organizations that handle specific food items. 

What is FSMA Section 204? 

FSMA Section 204, also known as the FDA final rule on Requirements for Additional Traceability Records for Certain Foods, mandates capturing and reporting key data elements (KDEs) for specific foods. The regulation is designed to enable the FDA to identify and remove potentially contaminated food items from the market swiftly, thereby reducing the health risks associated with foodborne illnesses. 

Key requirements for organizations involved in the food supply chain 

The FSMA Section 204 regulation identifies seven Critical Tracking Events (CTEs) in the food supply chain. Organizations involved in these CTEs must maintain a traceability plan, capture related KDEs for each event, and enable data reporting to the FDA within 24 hours upon request. The CTEs include: 

1. Harvesting 

2. Cooling 

3. Initial packing 

4. First land-based receiver 

5. Shipping 

6. Receiving 

7. Transformation 

For each CTE, organizations must capture specific KDEs, which vary depending on the event but often include information such as the location, date, and time of the event, the quantity and type of food involved, and the Traceability Lot Codes (TLCs) assigned to the food products. 

Foods in scope of the regulation 

To focus the regulatory efforts on foods that present the highest public health risks, the FDA maintains a Food Traceability List (FTL) that governs which foods are in scope for the FSMA 204 regulation. This list includes various high-risk foods such as: 

• Fresh leafy greens 

• Fresh-cut fruits and vegetables 

• Soft cheeses 

• Shell eggs 

• Nut butters 

• Certain seafood items 

Foods that contain listed foods as ingredients are also subject to the additional recordkeeping requirements, provided the listed food remains in the same form (e.g., fresh) in which it appears on the list.  

While the regulation covers a broad range of foods, it provides several exemptions that are listed in § 1.1305 of the final rule. 

Steps to prepare for FSMA Section 204 compliance 

While the compliance deadline was pushed out to July 2028, it is crucial to work on deployment plans already now. The extended deadline provides ample time for companies to understand the requirements and implement the necessary systems to ensure compliance. However, delays can lead to rushed implementations, increased costs, and potential non-compliance penalties. 

Key steps that organizations should take as they prepare for FSMA Section 204 compliance include:  

1. Understand the requirements: Organizations must familiarize themselves with the FSMA Section 204 regulation, including the specific KDEs and CTEs they need to track. 

2. Develop a traceability plan: A comprehensive traceability plan should outline how the organization will capture, store, and report KDEs for each CTE. 

3. Implement technology solutions: Leveraging technology solutions that automate the capture and reporting of KDEs can streamline compliance efforts and improve overall supply chain performance. 

4. Train staff: Ensuring that all relevant staff members are trained on the new requirements and the organization's traceability plan is essential for successful implementation. 

5. Collaborate with supply chain partners: Effective compliance requires collaboration across the supply chain. Organizations should work closely with their suppliers and customers to ensure seamless data exchange and traceability. 

Benefits of enhanced food traceability 

Complying with FSMA Section 204 offers several benefits beyond regulatory adherence. Implementing the required improvements in food traceability enable, for example: 

• Enhanced food safety: Rapid identification and removal of contaminated products reduce the risk of foodborne illnesses. 

• Efficient recalls: Targeted, precise recalls minimize the associated costs and impact on business operations. 

• Operational efficiency: Enhanced traceability enables streamlined inventory management and optimized supply chain operations. 

• Consumer trust: Transparency in the food supply chain enhances consumer trust and brand loyalty. 

Partnering with OpenText to ensure FSMA Section 204 compliance 

To efficiently meet the compliance requirements for FSMA Section 204, organizations should look to automatically capture the KDEs on all CTEs they participate in. OpenText Business Network offers a highly configurable solution for companies in the food supply chain to automate FSMA compliance while improving their overall supply chain performance.  

By leveraging OpenText's deep expertise and advanced technology portfolio, businesses can ensure seamless data exchange with supply chain partners and meet the FDA digital reporting requirements.  

To learn more about FSMA Section 204 and how OpenText can help your organization, please read our InfoDoc: Food Safety Modernization Act (FSMA) – Section 204(d) 

The post Road towards FSMA 204 compliance: Regulatory push to improve food traceability and safety  appeared first on OpenText Blogs.

Fax remains an essential part of healthcare communications, owing to its security, traceability and HIPAA-compliance. Seven in U.S. 10 hospitals still rely on fax to exchange health information, according to the Office of the National Coordinator (ONC) for Healthcare Information Technology.  

Fax has evolved dramatically, from outdated analog systems with paper and physical machines to modern cloud-based solutions. Despite all the technological advancements and adoption of electronic healthcare records, many healthcare organizations are still relying on aging fax systems with complex on-premises infrastructure which leads to inefficiencies, security risks and limited interoperability. Here are five signs that your organization’s fax solution needs modernization: 

1. High failure rates 

Does your fax system performance leave something to be desired? High fax failure rates in healthcare can delay the transmission of critical information like referrals, lab results, and treatment plans, leading to postponed diagnoses, disrupted care coordination, and ultimately poorer patient outcomes. At the same time, these failures create costly inefficiencies for providers, as staff must spend valuable time troubleshooting, resending, and verifying faxes, which increases labor costs and reduces productivity. Delays can also impact billing cycles, slow down reimbursements, and damage patient satisfaction hurting both clinical performance and the organization's financial health.

2. Security vulnerabilities, compliance risks  

Aging fax systems pose significant security and compliance risks because they rely heavily on manual processes, making them prone to human errors like misdirected faxes and unattended documents, key contributors to many data breaches. These systems typically lack modern safeguards such as encryption, access controls, and audit trails, leaving sensitive patient data vulnerable to interception or unauthorized access. As a result, any breach intentional or accidental can lead to serious regulatory consequences and financial losses, contributing to the rising average cost of data breaches in healthcare. Research shows that over 85% of all data breaches involved a human element. The average cost of a data breach jumped to $4.88 million in 2024, according to analysis of data compiled by the Ponemon Institute. That’s up 10% from the year prior. 

3. Hidden costs of legacy systems  

Healthcare organizations often drain valuable IT resources maintaining aging, on-premises fax and telephony systems, or rely on third-party providers with unreliable networks. These outdated technologies not only demand constant upkeep but also cause frequent transmission errors and communication breakdowns. As a result, front-line staff are burdened with correcting issues instead of focusing on patient care, leading to operational inefficiencies, delayed treatment, and ultimately a diminished patient experience.

4. Integration challenges with modern EHR systems  

Interoperability continues to be a challenge in U.S. healthcare settings with hundreds of different electronic health record (EHR) systems in use at different hospitals and clinics, often tailored to specific needs. With nearly 90% of U.S. based physicians using an EHR, ensuring related systems are integrated is essential. Integrating digital fax systems with modern EHRs ensures seamless and timely care coordination.  

5. Information bottlenecks and the impact on clinical staff and patient experience  

Legacy fax systems often create delays as faxes wait in queues for manual processing. Removing these bottlenecks with integrated AI enabled capture solutions can help speed workflows while reducing processing delays and human error.  

Digital fax success stories in healthcare 

Fax reliability and care coordination are directly connected. The University of Kansas Health System was dealing with a rise in fax transmission errors while local telcos reduced support for analog fax solutions. Employees spent significant amounts of time resending faxes and 90% of IT time was spent troubleshooting fax issues. By working with OpenText, they were able to implement a hybrid, HIPAA compliant digital fax solution that boosted fax transmission success to nearly 100%.  

The Baptist Hospitals of Southeast Texas reduced the risk of delays to front-line patient services by improving the availability of fax services. The healthcare provider also avoided rising costs for fax lines as telcos phase out analog services. They boosted clinical efficiency by 20% while unlocking $200,000 in annual cost savings with a HIPAA-compliant fax solution from OpenText. 

Building a business case for digital fax 

1. Start with why: connect to patient care 

When building your case, anchor the conversation in patient outcomes and clinician efficiency. Analog fax systems often lead to delays, missed referrals, and security gaps—none of which are acceptable in a patient-centered environment. 

Tip: Use real stories. Did a critical patient referral get delayed because a fax line was busy? Share that. It brings urgency to the conversation. 

2. Quantify the hidden costs of analog fax 

It’s easy to overlook how expensive traditional faxing really is. Tally up the costs of: 

• Analog phone lines – monthly charges for each line used exclusively for faxing. 
• Third-party telephony services – fees paid to external vendors that may lack reliability or SLAs. 
• Hardware maintenance – costs for servicing or replacing fax machines, plus depreciation over time. 
• Consumables - paper, toner, and fax machine maintenance. 
• Staff labor costs - time spent manually sending, receiving, filing, and routing faxes. 
• Error correction and rework - time and resources spent on resolving failed transmissions or mis-faxes.
• Transmission failures and downtime - impact of fax delays on clinical workflows, patient care, and revenue cycles.
• Storage and archiving costs - physical space or systems needed to store paper records or scanned documents.
• Opportunity costs - value of time and resources that could be re-directed to higher value patient care or innovation if fax related burdens were reduced.

Tip: Benchmark your current costs against digital fax solutions.  

3. Highlight the compliance and security risks 

Healthcare is one of the most regulated industries—and analog faxing creates gaps: 

• No audit trails for those who sent or received a fax 
• Risk of PHI left in trays or misdialed numbers 
• Lack of access controls 

Digital fax offers encryption, audit logs, and user-level access management that help you stay on the right side of HIPAA, HITECH, and other regulations. 

Tip: Talk to your compliance team early. Their support can strengthen your case dramatically. 

4. Align with strategic goals 

Most healthcare organizations have digital transformation initiatives underway. Show how digital fax aligns with broader goals: 

• Supporting remote and hybrid work 
• Reducing paper-based processes 
• Improving interoperability with EHRs and other systems 

Tip: Reframe digital fax as an enabler of strategic priorities, not just a utility replacement. 

5. Propose a phased approach 

Large IT projects can feel daunting. Ease leadership concerns by recommending a phased rollout: 

• Start with a pilot in a department with high fax volume (e.g., referrals, radiology, or medical records) 
• Measure success, then expand 

Tip: Choose a modern, cloud-native fax solution that eliminates the need for legacy infrastructure and supports rapid scalability across departments without the complexity of maintaining analog systems.

6. Estimate ROI and payback period 

Executives want numbers. Estimate how long it will take to recoup the investment based on reduced costs and improved productivity. Most healthcare organizations see ROI within 6–12 months. 

Tip: Include both hard savings (e.g., eliminated phone lines) and soft savings (e.g., time saved per fax, reduced risk of fines). 

Digital transformation in healthcare isn’t just about big-ticket technologies. Sometimes, the biggest gains come from modernizing the tools we rely on every day. Fax is still essential—but it doesn’t have to be analog or on-premises. Build your case thoughtfully, and you’ll not only win leadership support—you’ll give your teams a faster, safer, and smarter way to connect with HIPAA-compliant fax. 

The post 5 signs your healthcare fax solution needs an upgrade appeared first on OpenText Blogs.

We're excited to announce the latest update in OpenText eDiscovery CE 25.2, introducing a powerful new tool that transforms how legal teams organize and analyze evidence. Here's what's new:

OpenText eDiscovery Chronology

In modern litigation and investigations, organizing massive volumes of digital evidence chronologically to understand the who, what, where, and when of a matter can be daunting, labor-intensive, expensive, and potentially risky. The new OpenText™ eDiscovery Chronology addresses this challenge head-on. 

This interactive chronological narrative building tool helps legal teams track, organize, and analyze evidence by date—with full control of event metadata and complete audit trail capabilities. With Chronology, legal teams can leverage technology to streamline an otherwise manual task and quickly gain a clearer understanding of the sequence of events that may make or break a case. 

With integrated visual Chronology, legal teams can: 

• Easily identify potential gaps or inconsistencies in evidence earlier, reducing risks and unpleasant surprises 
• Save time by organizing events and facts without having to copy and paste text and link documents in Excel, Word, or third-party software 
• Quickly zero in on specific events or facts at any time, for faster, easier, and more thorough client reporting, early case assessment, and preparation for depositions, hearings, settlement discussions, and trial 

Chronology is a key feature that has been frequently requested by our customers and represents a significant enhancement to our platform's capabilities.

In addition to the new Chronology feature, OpenText continues to release enhancements to our existing capabilities.   

OpenText eDiscovery Aviator Key Document Summary – Now exportable! 

Initially released in April 2024, Aviator Key Document Summary empowers legal teams to create an AI-generated summary of key documents, complete with links to the documents, for improved document review efficiency and rapid insight into the case.  Now with CE 25.2, legal teams can more easily share document summaries with team members and clients with the ability to export Key Document Summaries, complete with working document links. 

Aviator Review – More intuitive than ever 

In our ongoing effort to increase efficiency and automate first-pass review, we have simplified the OpenText eDiscovery Aviator Review process to two simple steps:  

1. Input your review criteria 
2. Identify the designated document set on which you want Aviator Review to run

It is really that easy, and after the Aviator results are returned, legal teams have the option to quickly QC the document set using the “compare with human review toggle” and selecting the coded review field to be used for comparison. 

Expanded bulk redaction capabilities  

Accurate and consistent redaction of privileged, confidential, or sensitive information across all document formats is a critical component for reducing production risks.   Inadvertent production of privileged or sensitive information is a legal team’s worst nightmare.  As the type of data involved in litigation and investigations continues to become more diverse—going far beyond email and Word documents—it's essential that bulk redaction tools keep pace.  That's why we're pleased to expand OpenText eDiscovery bulk redaction to support the chat-specific redaction view.  We have also added support for Social Security Number patterns in the Bulk Redaction wizard for the native Excel viewer, the audio/video viewer (Cloud only), and the HTML chat viewer.  

 Additional new redaction capabilities include: 

• New “change redaction” functionality for the near native Excel viewer, the audio/video viewer (Cloud only), and the HTML chat viewer
• The ability to centrally manage the addition and deletion of redaction reasons from within the Review & Analysis module
• The addition of a dedicated Regular Expressions (RegEx) tester to support users writing their own customized RegEx for bulk redaction
• An improved RegEx pattern search for birthdates

These updates in OpenText eDiscovery CE 25.2 represent our ongoing commitment to providing powerful, user-friendly tools for modern eDiscovery workflows. By introducing new functionality and enhancing existing key features, we're responding to our most frequent customer requests and helping legal teams work more efficiently and effectively than ever before, delivering better outcomes for their clients and organizations. 

The post OpenText™ eDiscovery CE 25.2: Introducing eDiscovery Chronology for enhanced evidence organization appeared first on OpenText Blogs.

As supply chains become more digital, global, and complex, businesses are under growing pressure to modernize the way they connect, communicate, and operate.

Two of the most critical technologies enabling this transformation are Electronic Data Interchange (EDI) and Application Programming Interfaces (APIs). While both are used to exchange data between systems and partners, they work in fundamentally different ways—and understanding when and how to use each is key to building a future-ready supply chain. 

In this blog, we’ll break down EDI vs. API, explaining their differences, and why EDI remains vital despite the rise of modern APIs. And, explore how combining the two can give your business the flexibility, speed, and scalability needed to thrive in today’s dynamic environment. 

What is the difference between EDI and API? 

Electronic Data Interchange (EDI) and Application Programming Interfaces (APIs) are both methods of exchanging business data, but they serve different purposes and operate differently. 

EDI (Electronic Data Interchange) is a standardized method for exchanging structured business documents like invoices or purchase orders in batches—ideal for high-volume, stable transactions. 

APIs (Application Programming Interfaces) enable real-time, flexible data sharing between systems, suited for dynamic tasks like live shipment tracking or inventory checks. 

Understanding EDI vs. API is essential because each serves a distinct role. EDI excels at handling high-volume, standardized transactions, while APIs enable real-time, flexible data exchange.  

By understanding their strengths, businesses can strategically use both to create a connected, agile supply chain that balances stability with speed and adaptability. This hybrid approach ensures seamless integration across partners, systems, and workflows. 

EDI simplifies key transactions 

EDI enables fast, structured, and automated data exchange between trading partners, which simplifies key transactions, such as sending orders, giving notice of deliveries, confirming receipt of deliveries, booking transport, sending invoices, among others.  

EDI is understood globally and follows recognized formats, such as EDIFACT, ANSI X12 for seamless data exchange. It’s secure and efficient at handling large volumes of data transactions, but it can be complex and costly to set up the initial configuration and trading partner mappings, especially for smaller companies.  

Despite being trusted and used for decades, for years now, many believed that EDI would be phased out and replaced by Application Programming Interfaces (APIs). However, given its value in delivering structured, error-free data exchange in an increasingly complex global marketplace, EDI usage continues.  

Companies around the world, from suppliers and logistics providers to retailers and manufacturers, rely on an EDI strategy to exchange critical business documents securely, quickly, and in a standardized format. 

APIs enable instant data exchange 

APIs allow instant data exchange without waiting for batch processing and offer integration flexibility with a wide range of systems, such as CRMs, ERPs, analytics tools, and other cloud-based applications within your digital ecosystem. However, where EDI is all about standardization, API formats vary, requiring custom integrations with each partner, which can be costly and time-consuming in multi-partner environments.  

Many businesses use APIs to communicate between disparate systems within their system chain. Since APIs provide real-time data exchange, this can improve supply chain transparency and visibility.  

And, APIs connect to e-commerce platforms and support the integration of analytics tools, allowing businesses to gain insights into performance metrics and adapt to changing conditions.  

The importance of a strategy that connects EDI and API   

The supply chain workforce is changing. Some professionals are retiring, others joining don’t know much about EDI and want to go forward with API-first strategies.  

There are also business challenges, like rising costs, but fewer resources, supply chain disruptions, and technology innovation initiatives, and more. Given these factors, it's less about EDI vs. API, and more about taking a “best of both worlds” approach, which sets you up for success.  

Rather than replace EDI, integrate it with APIs, other cloud platforms, and AI/ML, so you can enhance automation and flexibility within your digital ecosystem. This connected approach will reduce costs in the long term, improve operations despite possible disruptions and workforce changes, and ensure compliance with global standards.  

With a connected strategy, you can bridge the gap between bulk transaction support and real-time data exchange, making it easier to handle high-volume processes and dynamic, immediate updates needed to keep the flow of business going.  

You can more easily integrate with ERP systems, such as Microsoft Dynamics, Oracle NetSuite, Oracle Fusion, and SAP S/4HANA, that are already in place instead of ripping and replacing to make new technology fit with legacy technology. 

How to get started with EDI and API integration 

Every day you try to keep operations running smoothly, find ways to innovate and drive efficiencies, reduce costs, and simplify your supply chain. But you are asked to do this with limited resources and budget, making it hard to keep up with the speed of technology.  

When managing all these connections and the information attached to them, it's important to think long-term, not just one year at a time. You need solutions that evolve with you and continuously add new capabilities to assist you as your business grows. 

You don’t have to go it alone. There are several solutions out there, but what you need is a partner and a solution that will take the time to understand your digital ecosystem, so everything is done right from the start.  

Here are questions to ask when selecting an EDI and B2B integration solution and partner:  

• Knowledge and Know-How: Can they ensure a successful implementation—on time and on budget? 

• Automated Workflows: Can they help you find ways to reduce manual tasks and errors and increase productivity? 

• Enhanced Visibility: Does the solution – as built out of the box - enable access up-to-date information for better decision-making, gaining insights into your supply chain operations? 

• Cost Reduction: Will the solution reduce long-term costs, including total cost of ownership (TCO), and avoid hidden implementation fees? 

• Compliance: Can they ensure adherence to industry standards and regulations? 

• Ongoing Support: Will you receive regular customer support, including help with data validation and mappings from onboarding through implementation and after go-live? 

EDI and APIs: How OpenText can help 

OpenText Business Network supports both EDI and API-based integration—allowing businesses to connect with all partners, regardless of their technology maturity. This hybrid approach ensures end-to-end visibility, flexibility, and scalability across your digital supply chain. 

OpenText's B2B Integration solutions create a unified environment connecting your ERP system (Microsoft Dynamics 365, Oracle NetSuite, Oracle Fusion, SAP S/4HANA, etc.) with EDI and APIs in one digital ecosystem. 

OpenText offers pre-built ERP EDI-to-API adapters on a modern, scalable B2B platform and VAN—enabling faster deployment without requiring deep EDI expertise. 

Our trusted, flexible solutions let businesses connect once to everything. With our expertise, you'll streamline supply chain operations and build a foundation for innovations like AI/ML that maximizes your business data value. 

Ready to get started? Learn more about OpenText’s Easy EDI integration. 

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